Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return process.

**Return Eligibility**
Items must be returned within 30 days of the delivery date. To be eligible for a refund, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Certain items, such as personalized or final sale products, are not eligible for return unless defective.

**Free Refunds**
We offer free refunds on all eligible returns. You will not be charged any restocking or return shipping fees. Once your return is received and inspected, we will process your refund to the original payment method within 5–7 business days. You will receive a confirmation email once your refund has been issued.

**How to Initiate a Return**
To start a return, please contact us via email or phone with your order number and reason for return. Our team will provide you with a return authorization and instructions.

**Contact Information**
If you have any questions or concerns regarding your return, please do not hesitate to reach out to us.

Company Address:
No. 258, Xizang Middle Road, Huangpu District, Shanghai, China

Company Email:
cod@chromeheartsonlineearring.com

Company Phone:
+86 13123038893

**Shipping Address for Returns**
Please send all returns to the company address listed above. We recommend using a trackable shipping service to ensure your return is received. We are not responsible for items lost or damaged during return shipping.

**Exceptions**
In the rare event that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including any shipping charges incurred.